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Working From Home Guide

Working From Home Guide

Before COVID-19 hit, the option of working from home was available to only 7 percent of the U.S. workforce, mostly highly paid white collar workers. That percentage has increased more than nine-fold to 66 percent…

Eyes in the Sky

Eyes in the Sky

It’s 3: 13 a.m., and Radio Inspector Ashok Kumar turns around to look at his computer. His face stiffens. He zooms in on the screen and squints at an unauthorized SUV crossing a pontoon bridge….

Donna Auguste #ShapeTheWorld @INWED1919 #INWED20

Donna Auguste #ShapeTheWorld @INWED1919 #INWED20

In honor of International Women in Engineering Day 2020, we celebrate the impressive career of Donna Auguste. From electrical engineering student facing obstacles at every turn, to CEO of a of a multi-million dollar company…

Technology and innovation: Building the superhuman agent

Technology and innovation: Building the superhuman agent

Researchers, academics, and innovative organizations have produced a seemingly never-ending wave of tech-based breakthroughs that keep resetting the bar for customer care. The use cases for artificial intelligence, automation, and analytics in the contact center…

Business Highlights

Business Highlights

___ Luxury fashion challenged to confront racist attitudes MILAN (AP) — Luxury fashion got a whole lot of blowback when the brands lined up social media posts to show solidarity with Black Lives Matters protests….

Narrative Collapse

Narrative Collapse

“Upon this gifted age, in its dark hour,Rains from the sky a meteoric showerOf facts . . . they lie unquestioned, uncombined.Wisdom enough to leech us of our illIs daily spun; but there exists no…

Breakingviews

Breakingviews

HONG KONG (Reuters Breakingviews) – As the Covid-19 epidemic began to peak in Asia, Piyush Gupta tried to boost morale for his quarantined workforce. The chief executive of Singaporean bank DBS led his management team through a parody version of Gloria Gaynor’s disco…

How to Create Your Own Successful Podcast

How to Create Your Own Successful Podcast

My favorite podcast, Fresh Air with Terry Gross, from National Public Radio’s WHYY in Philadelphia, has featured many well-known guests, from Hillary Clinton to comedy legend Mel Brooks. But what draws me in is Gross’s warm rapport…

The Best CRM Software for 2020

The Best CRM Software for 2020

PCMag editors select and review products independently. We may earn affiliate commissions from buying links, which help support our testing. Learn more. Customer relationship management (CRM) tools continue to transcend their customer support and contact…

5 Companies Developing AI Technology to Keep an Eye On

5 Companies Developing AI Technology to Keep an Eye On

In the midst of the ongoing pandemic, several companies are working to further develop their artificial intelligence technologies, known as AI, to aid in a variety of different fields. These companies include Nvidia Corp. (NASDAQ:NVDA),…